Like said, users can setup the Microsoft Authenticator app, but can not se it as the default sign-in method. Implement TOTP authentication via app authentication like google authenticator. Same issue. Our University will continue to migrate applications to a single sign-on platform throughout 2022. On your Android device, go to the main menu of the Google Authenticator app. Hi, You will be asked to authenticate your account each time you sign into mSecure. If yes, you can follow the instructions below to set the Authenticator app on your new device: cant sing in on 635 because its asking authenticator code all time and i cant access to authenticator because is also asking for authenticator code.. what a loop, This. This was the only tenant having this issue. How did you access your Microsoft account without the authenticator? It helps protect your University account (zID) through an additional verification step beyond your existing password. When you are prompted, tap on "Scan a barcode," and scan the barcode/QR code shown on your computer screen. Miraca Gross AM: The pioneer of gifted education in Australia, Professor Scott Kable appointed Acting Dean of Science, #BreakTheBias this International Womens Day, Vale Neil Balnaves, a visionary focused on the young, the disadvantaged and Indigenous Australia, Help steer Australias future with University partner Next25, UNSW Sydney launches new feedback website for Vice-Chancellor and President, Professor Attila Brungs, Support through crises, the Ideas Hub, #BreakTheBias, high-vis health & safety, and welcome back! Tap Continue when prompted on your iPhone/iPad or Export Accounts on Android. you can access this setting using the next link: https://account.activedirectory.windowsazure.com/usermanagement/mfasettings.aspx, by First, make sure you typed the password correctly. Then try to sign in to your account again. When you sign in, you'll be required to use the security code provided by your Authenticator App. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. Aug 22 2021 This will ensure the call will forward immediately with no delay. ago. Anthony Green I did not have to reauthenticate, and I was able to use it again to login to onedrive on PC. Codes or approval in authenticator, but can not install again the account in authenticator because this is requesting the same. the authenticator app). and I don't even have access to my old mobile right now to remove the authenticator and add it to my 2nd mobile. Select Password and Security. Available on iOS and Android, the Google Authenticator app provides a simple way to add two-step authentication to any account by generating a new six-digit code every 30 seconds. - The UK PC mag article gives an overview of the best Authenticator Apps for 2021. Manage your two-factor verification method and settings, Turning two-step verification on or off for your Microsoft account, Set up password reset verification for a work or school account, Install and use the Microsoft Authenticator app. Step 2. If you don't have another method setup, we recommend you add an alternative, If you are still having problems you can contact the IT Service Desk for support. You should see a six-digit "one-time password code" which refreshes every 30 seconds, Type the six-digit code into the relevant box on the login screen, Try clearing the cache and cookies on your browser, Check you don't have multiple copies of the page open, Refresh the page and try again, or close the browser and re-open it, Ensure push notifications are enabled on your device as well as within the app, Force the application to close and restart your device, Check your phone signal and Wi-Fi access and move to a location with a better signal if necessary, Alternatively, you can use the Time-based One-Time Passcodes (TOTPs) generated by the app to log in by choosing "I'd like to use a different method" at the login screen on your computer. There is no other cloud services admin on the account. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. To set the correct time: On your Android device, go to the main menu of the Google Authenticator app. Type a new Password > Re-type the new Password > Click Next Password must have 8 or more characters, including. If you've mistakenly made many sign-in attempts, wait until you can try again, or use a different MFA method for sign-in. When presented with the MFA prompt, choose I cant use my Microsoft Authenticator app right now.. I have an issue with MFA within my tenant. When you restart your device, all background processes and services are ended. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The new Intune Suite can simplify our customers' endpoint management experience, improve their security posture, and keep people at the center with exceptional user experiences. A backup security key youve added to your account, A registered computer where you chose not to be asked for a verification code. Sue Bohn You are getting "Sorry, we're having trouble verifying your account" error message during sign-in. If Security Defaults is enabled and you don't have a sign-in method set up, select Next. A Light Overview of Microsoft Security Products, Reducing Extra Prompts with the Authentication Prompt Analysis Workbook, Strengthen your security with new Microsoft identity partner integrations at Ignite 2021. ago. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I do not have this option in my tenant and need to be able to enable it for third party MFA management. Australia. There are some common two-step verification problems that seem to happen more frequently than any of us would like. Setup Authenticator to send a text message with a numeric code to enter. Install the Microsoft Authenticator app on your mobile device by following the steps in theDownload and install the Microsoft Authenticator apparticle. on Now choose "Use verification code from my mobile app": Now launch the Microsoft Authenticator app on your mobile device and tap your account: Locate the one-time password code: How do I verify my account without phone access?. If you don't see theSign in another waylink, it means that you haven't set up any other verification methods. MFA, Can not change from SMS to Authenticator app. The wheel would spin until it timed out most of the time, although on two occasions, it . Turn on two-factor verification for your trusted devices by following the steps in theTurn on two-factor verificationprompts on a trusted devicesection of theManage your two-factor verification method settingsarticle. Perhaps raise a case with Microsoft? on If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. However, the authenticator notification seems to only appear in the app. When I open my Microsoft Authenticator app . Select Add method. Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. Sue Bohn On the next screen, the app confirms the time has been synced. ". In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +1 (855) 330 8653, and +1 (877) 668 6536. Microsoft Authenticator app. If we notice something different about how you sign in, like your location, you might not be able to get a verification code through text message. Already have wasted 2 hours on this. If you are able to receive the notification through mobile data but not over Wi-Fi, then the phone's network connections can be reset to fix this: This will forget all Wi-Fi networks and passwords, mobile settings, Virtual Private Network (VPN) and Access Point Name (APN). Any possible solution? First, download the Dingtone app on your device, mobile, or tablet. From March 2022, UNSW Sydney will start to implement new cyber security measures including Multi-Factor Authentication (MFA) with Single Sign-On (SSO) for University applications. The authenticator app can generate random security codes for sign-in, without requiring any cell signal or Internet connection. The app now allows you to view the Recover Code after you've registered the app. I have tested to make sure the address receives emails which. If a text message with a verification code was sent to your phone, make sure your service plan and mobile device supports text message delivery. 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