You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. If youve already booked and we consider that a change to your holiday is important, well try and tell you about it before you go. Which terminal at London Gatwick Airport am I flying from/to? It comes with an easy dashboard and a mobile app to answer all user inquires at any time from anywhere. However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you wont be eligible for compensation. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. Private transfer - this is a private transfer for you and your party. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. Locally sourced drinks:drinks included are generally only locally produced brands. Intercom: Best Chatbot for Customization. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). Welcome chatbot. Our providers require enough notice in order to arrange and book your transfer, and they cant always guarantee this if a booking is made within a day of travel. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. Hotels could also be affected by building work or renovations. Any booking discount received following improper use or use of a non-valid promo code will be removed and the discounted amount will be payable in full, otherwise the booking will be cancelled (and cancellation charges applied). The live person is available 24x7 for help If youd also like to bring a large cabin bag on board (max. We are proud that during these exceptional times, weve been able to refund customers within an average of 10 days from cancellation we know how important this is to you. Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. Can I add any extra bags or sports luggage? Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. Visiting the dedicated website If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. Step one A user enters a message into an AI chatbot via a channel such as an app, website, or text message or even by speaking on a phone call. Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. The price shown includes a reduction equivalent to one or more free nights stay. If you're currently on holiday and have tested positive for Covid-19, you should notify your hotel immediately and then contact our 24/7 On Holiday Support team on +44330 551 5160. Your large cabin bag needs to fit in the overhead locker. Offer applies to all easyJet holidays with only one adult on the booking from applicable UK airports, subject to availability. Tidio is a live chat platform powered by chatbots. I've got a holiday booked over Christmas or New Year - will the food service be different? Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on hotel occupancy. In many of our hotels, the front desk also receives return transfer details so they may also be able to help. Prices are from various UK departure airports with easyJet, including 23kgs luggage. When you arrive, security checks are occasionally carried out on British passport holders who werent born in the UK. If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. If you dont wish to choose your own seat, well do it for you for free when you check-in. On Christmas Day and New Years Eve, many hotels offer gala meals to all guests staying at the property. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. Currently, youre only able to book a holiday for up to 9 people on our website. Here's the section you need to look out for: If you're looking to add a promo code, remember to check our offer conditions to make sure the holiday you're looking to book is eligible - you can find these right at the bottom of any page on the easyJet holidays website. Booking conditions apply. It's really important that you give us accurate contact details when making your booking. Im looking to book a holiday for a stag/hen do how do I know if the hotel will accept my booking? If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. I booked on or later than 1st November 2022. 59 days to 28 days: 60 per person (loss of deposit). To make your claim, please fill in our EC261 compensation claim form. Offer may be changed or withdrawn without notice. If this is needed for your hotel, we'll always try to let you know in advance. 2. If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. These T&Cs are supplementary to ourBooking Conditions. Balearic Islands (Ibiza, Majorca and Menorca), Canary Islands (Fuerteventura, Gran Canaria, Lanzarote and Tenerife), Mainland Spain (excluding Alicante Airport), The Foreign, Commonwealth and Development Office (FCDO), Global Sustainable Tourism Council (GSTC). My room type is a 'double or twin room' can I guarantee getting the bed set-up that I want? Weve included links to essential reading to help you understand the health and entry requirements for your trip. Find out more about our sustainability journey Every easyJet holiday includes a flight and hotel, along with 23kg of hold luggage per person for your flights. There are many different types of chatbots, but all of them operate much the same way. The carrier covers a network of over 1,000 routes in We recommend that you save a copy onto your phone so you can easily access it offline once youre on holiday. If you are planning to go scuba diving, allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). 27 days to 14 days: 75% of your booking value. There may be a local charge for air conditioning in some rooms. We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. Find out more on our dedicated page. Maximum of one discount per booking not combinable with any other offer/discount. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team here. Are my payments to easyJet holidays ATOL protected? If this isnt available, you can speak to your hotel directly on arrival. Electricity: Depending on your location, there may be blackouts. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Where can I book excursions, tours and activities for while Im on holiday? Within our credit terms and conditions, we state that no cash alternative is available to the easyJet holidays account credit amount. Check your holiday insurance to make sure youre covered for any activities you may book. Can I use an easyJet flight voucher to buy an easyJet holiday? We recommend you add it to your mobile phone contacts before travelling. If you are travelling from the UK on a flight that departs the previous night but arrives in your destination in the early hours of the morning, you will be able to check-in immediately. If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. Dont forget if you or easyJet holidays cancel or make any changes to your holiday, youll need to speak to Musement directly about any tours/activities you have booked. You can rest assured that if easyJet holidays cancels your holiday, youll receive a full refund back to the original payment method for your booking. Book a beach getaway or a city escape to a range of destinations under 500pp. Beach & lake holidays also include transfers. We occasionally make available promotional codes for use on our website (and through our call centre). From our Best Price Guarantee, to the flexibility to change plans, youre protected with easyJet holidays. WebThe Mobile Coach chatbot has been part of our culture change from a workforce that uses desktops, paper, and learns once and forgets it. Some seats on board the aircraft are restricted but we show you which ones when booking. Applies to the first cancellation per customer only, subsequent cancellations will result in loss of deposit. Full board this includes three meals a day, your breakfast, lunch and dinner. If you have any questions about our flights or managing your flight as well as info on If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. If you have a particular hotel in mind, give our Sales team a call on. The company would much rather prefer you handle all your transactions online without If youre pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you dont need to bring a medical certificate. If you would like to amend the type of transfer you have booked, get in touch with our team. Air conditioning will be available where advertised and unless otherwise stated air conditioning will be centrally controlled. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. Offer not available by phone. Once you get to the Extras page of our online booking journey, you can select the requests that youd like to add to your trip - please note that your hotel cant guarantee that your request will be provided. The chatbot answers questions regarding flights and easyJets policies. This means it is operated at the discretion of the management, both in bedrooms and public areas. Im travelling to Europe following the UK's withdrawal from the EU. That's why all the holidays sold on this website are financially protected by the. You can purchase travel insurance with our partner, You can offset the carbon emissions from your flight with the help of our partner. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. Booking Conditionsapply. They can then be collected at the baggage reclaim when you arrive. If you or one of your party fall ill or have an accident during your holiday, seek medical advice and report it to reception immediately. Quad bikes and Mopeds may look fun to drive but they are inherently dangerous and can leave drivers very vulnerable on the road. Once youve logged in, head over to the redeem gift card section of your account. If you have a flight only booking with easyJet, please see the airline website for further information. Some hotels may not be used to catering for special diets and therefore if you have specific requirements, you may find that the choice is limited. If you have an existing easyJet holiday, you canlogin to your accountand view your booking. Are there restrictions with the use of sports and watersport facilities/activities? Will my hotel room have air conditioning and can I control it? All holidays are subject to availability. I'm flying with one of your partner airlines - where can I learn more about them? Make sure you get your passport stamped when entering Morocco. A number of our hotels, particularly in Turkey and Greece, will allow for cats and dogs on the hotel grounds. We may highlight that certain facilities are payable locally youll have to pay to use these when you arrive. Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. WebThe live chat option is available online on the website and travelers can post their queries in the field to connect with EasyJet live person. When at the airport, we may refer to your easyJet flight reference. If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. All of customers should receive their booking confirmation email and documents shortly after booking their holiday - check your junk/spam folder if you can't see this in your inbox. Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. IAG, which . We pride ourselves on being a modern holiday company. Where can I get a Covid-19 test for my holiday? Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated. If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. Giving them a call on +44 191 750 4022 For more information about financial protection and ATOL Certificates go to: As with all holiday companies, our pricing is demand-led, which means that as more seats are booked on a flight or we see a number of rooms booked in a certain hotel, the price of our holidays can increase - particularly the closer it is to the date of departure. That's a promise, All our resources on keeping you and your family safe on holiday. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. Chatbot Conversations. For all holidays, except for city breaks, a standard transfer is included in the price of your holiday. It's all part of our industry leading easyJet holidays Protection Promise. Please take the time to review all the resources weve made available. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat or book a large cabin bag (subject to availability) on the easyJet website or via the app right away. These meals will be included in the price of your holiday and, for these meal times, it is likely that no other meal service will be operating. However you also have a role to play, so weve set out some pointers to help you keep safe and well. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. Will I need to pay any deposits or local taxes at my hotel? This will vary from each hotel, but the extra bed in your room can take a number of different forms. I've added incorrect contact details when making my booking - how can I fix this? I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. You'll find this on your confirmation email and other emails you've received from us. Thats a promise. We're on a mission to make a positive impact through travel. We have no control over the contents of those sites or resources. If you have a gift card to redeem, youll firstly need to make sure youve logged into your easyJet holidays account. If youre travelling to Sharm el Sheikh (SSH) for 15 days or less, youll get a free entry permission stamp when you arrive. As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme. Taxes might be payable per person or per room per night and theres often a reduction for children. Make sure you take a look at our customer safety and wellbeing centre, which weve built to give you the reassurance that our team of experts have made your holiday as safe as possible. Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. Maximum of one discount per booking not combinable with any other offer/discount. Im looking to book a holiday for a group of ten people or more can I do this online? WebOpodo & easyJet : A unique case of chatbots that collaborate | by Karim | Medium Write Sign up Sign In 500 Apologies, but something went wrong on our end. When you book, we will send you an ATOL Certificate. Brands can easily integrate customer support chatbots to cater to simple concerns of prospective customers and pass on the complex issues to customer service agents. I want a cash refund for my credit is this possible? Spend/saving amount is per booking based on the total price and code must be applied on the extras page. When free child places sell out, the current child price will apply. Can I change the time of my pick-up for my return private transfer? Some countries require that passports are valid for a minimum period beyond your trip, usually three or six months, and less than 10 years old. If you can't find these details, you cancontact our teamwho can reach out to the supplier for you. Offer only available by phone. Our descriptions are based on information from the hotel management, please allow for some facilities or activities to be altered or substituted, as hotels regularly review and update what they offer as All Inclusive, especially in low season. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. Can I drop my bags off at the airport the night before? What documents will I need for my flight? UK departures only. Is there anything I need to be aware of? Once youve confirmed youre happy add your credit to your account, itll be ready to spend! If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. Im in resort and Ive got an issue with my holiday who can I contact? Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. I need special assistance for my transfer how can you help me? 3. Leave a copy of your travel details with your next of kin or an emergency contact. Type in the buttons title. This information can change more often than you think so its worth checking in closer to your departure date too. Unfortunately you wont be able to. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. Holidays subject to availability. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. Prices apply to 7 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. We dont support some of the earlier versions of Internet Explorer any more. City breaks from 149pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals. Remember to take a copy of your policy with you, especially the emergency assistance contact number. If youve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email youll also find the contact details for our transfer partner, so you can contact them directly with any issues. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. 13-0 days from departure full charges apply. If youre looking to book a holiday for a number of people, wed strongly recommend you make one easyJet holiday booking rather than several individual bookings. The description for my hotel looks out of date? Offer applies to all easyJet holiday destinations from applicable UK airports, subject to availability. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport. easyJet @easyJet Our easyJet Chatbot is now available on easyJet.com . Where easyJet holidays online credit applies, that will be subject to ourCredit Terms & Conditions. 4. Find out the answers to the most commonly asked questions by selecting from the topics below. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. You're always protected with easyJet holidays. That's a promise Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. Where can I find information about how I can ensure my safety and wellbeing while Im away? To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. Can I add luggage for my children or infant? Well aim to respond to your complaint within 28 days. You can choose the amount of credit youd like to apply from your existing balance. You can make requests for your hotel when booking your holiday online. Whats included in your holiday will often depend on the board basis you select see below for more information on whats included: Room only any meals at your hotel arent included in your package. Maximum total size (length + width + height) must be under 275cm. How do I use my easyJet holidays gift card? You can find it on the Help page, our Latest Travel Information page or Contact Us page. Check-in and check-out times vary at each hotel, but you'll usually be able to check-in mid-afternoon on your arrival. We want you to be confident that your holiday is right for you. 1. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. If youre on one of our city breaks, click here to find out more. If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). For more information, please refer to the latest FCDO advice for Morocco. A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. Calls from mobile or other networks may vary). Subject totheBest Price Guarantee Terms & Conditions. The practice of issuing vouchers attracted criticism because many people Prices are subject to change. Have your booking reference to hand, go to the. Will I see any reps while Im on holiday? It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. Transfers run to a schedule, but can be a few minutes late. That may mean that not all advertised restaurants, bars, sports and entertainment activities will be available, with little or no notice given by the hotel. If you dont have one, you can sign up here. Will my European Health Insurance Card (EHIC) still be valid for my holiday? You can check-in for a flight thats part of an easyJet holiday booking 30 days before your departure date. Booking Conditionsapply. Some bars and restaurants may also not be free of charge. The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. Please ensure that your server understands what you are asking for. WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. Can I use the restaurants at my hotel whenever I like?