Refunds are made upon receipt and depend on the working times of banks. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. 89-60. Powered by Invision Community. When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. A. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. 100% of total price - No refund. You can also go here on the Viking site for that and any future updates. Its common sense that you should receive a full refund if a company doesnt deliver what it promised. Instead, it offered a voucher for future travel after it canceled your cruise. However, the law would have only applied to future cruises. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . CC Help Jenn And it goes way beyond Alaska. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Can I get a refund for my Marriott Vacation Club Points? Powered by Invision Community. Can you help me get back the $12,490 we spent? he asked. Spent over 1 hour on phone with Viking with a rep and his supervisor. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. I want my money back now. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. We were 3 weeks from sailing on another line in Mar2020. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . 75% of total price. 3 or 4 days after e-filing a tax year 2021 or 2020 return. Why in the world would you rebook with them - giving them more time to fail? You will be able to leave a comment after signing in, By Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? When a . But six months later, UnCruise got back to West with a final decision. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) She lost her engagement ring in a rental car. We knew if we cancelled, we would be out a decent amount of money. Europe's Danube River is a frequent route for Viking River Cruises. Or you would like the money back because you nee d it somewhere else? "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . We made the decision to pull the plug. Deposits are refundable unless otherwise indicated. Are Viking Ocean cruise deposits refundable? We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. Then there is Viking, which is a black hole for any money given them. Those policies cover only specific events. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. I called them the next day to request a refund instead of the voucher. My cruise was cancelled by Viking in early March due to Covid. I checked UnCruises terms. Princess Cruises Plus, we have insightful letters, insider tips, and more. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. Also post #22 cites the procedure and due date tom request cash. By We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. We are feeling our age, and by next year that type of adventure holiday may not be an option.. This was Iberia, the Med and Malta. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. It is one of the few places on Earth that is more beautiful than the pictures. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Can I get my 173,116 Chase Ultimate Rewards points refunded? Even if your scheduled travel is months away, you might be weighing your options. 4. But I had only been offered a future voucher at 100%. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. SJD117. Wheres the refund? Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. KyOh, April 6, 2020 in Viking Ocean. I called on 3/16 to request a refund, instead of a credit. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. But we are truly living in an unprecedented time. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. Wilderness Adventurer. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. Now West wants to unravel the companys future cruise credit offer. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). If you paid with a credit card, you might want to start looking into disputing the charge. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. West appealed and a few months later received an update from a manager. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. Im retired. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. Started August 27, 2021, By Due to this, our resources have been stretched. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. Would be nice if one could read something about it on cruisecritic. The company had failed to deliver it. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. The orginal cruise was paid by cash. Please help! To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. It later came to an undisclosed agreement with the husband. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . This article was published on July 27, 2022, and updated on August 17, 2022. This is an unprecedented time and we greatly appreciate your patience. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! But a named perils policy wouldnt have covered him. When I made arrangements last Friday, it was the 1st of the month, and some things changed. Can a vacation rental host cancel my stay and keep my money? (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) You say that youcancelled and rescheduled your trip. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. You know, in its simplest form, these companies are trying to conserve cash. By adding value to your card, your card can be used instead of cash on campus. Started June 21, 2021, By NavyVeteran, August 21, 2020 in River Cruising. Select "ok" to confirm refund. You could use it for new cruise, upgrades, drink package, excursions, etc. will not be refunded to the passengers. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. Sears couldnt deliver my appliances. Need a tour refund? In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I agree! You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. Hope this helps. 0144983-8, PB . But what about Andersens vouchers? FCV policies change and can bedifferent. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. By Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. He paid Vantage $18,536. Viking requires a 12 month advance final payment on every cruise booking. I found them to be very reasonable in our case. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? these second cruise was cancelled because eat Viking Sun was sold. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Heres our complete guide to travel insurance. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. Not happy about floating cash for Viking. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Do I get a refund if a cruise line cancels my cruise? reps (th. Shame on them. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. And now they are mad because they are not going to use those vouchers. #24 states a different situation than yours, so maybe your TA is at fault. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. 60% of Full Fare. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. Or take the cash back. When you get your legal advice for free, you get what you paid for. It's always best to comb. It would have been interesting to know the details. Then they should not be making promises in regard to policy. That didn't seem . It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. We have requested a refund multiple times, he says. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. However, the law would have only applied to future cruises. No way to hurry it up. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. The cruise lines terms and conditions raised some red flags, he said. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Europe's Danube River is a frequent route for Viking River Cruises. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. It turns out its that way for many passengers. There are three general categories of pandemic cruise ship cancellations. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. And a peril like the one West faced wouldnt have been listed in 2020. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. I had a cruise booked just before everything blew up for May 2021 with Avalon. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. I am writing to you today from my home, rather than the Viking office. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. My cruise was cancelled by Viking in early March due to Covid. In response to duquephart, they kept our $4000! But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. But there are two problems with that. That didn't seem. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. Here are the terms of UnCruises cruise credit: To West, it was simple. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. Viking agents are not all the same, which is why I use only one. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. Whose $4000 did they keep? I called on 3/16 to request a refund, instead of a credit. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Medial Marijuana Recommendations. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. What is the Viking cancellation policy? Find and select the payment they want to refund. I'm afraid your post is very unclear and inconsistent. Theirs or yours? The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. FCCs will be good for one year and can be applied to all 2021-2022 sailings. LauraS Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. They have another 14 days to return the goods once they've told you . All rights reserved (About Us). Check out our directory. Viking has been holding our money for 4 years now. Im interested to hear other peoples experiences. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. No decision will be made in your case until mid- to late September. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. Consumer Alert: No more automatic refunds for skipped ports? Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. This also applies for price adjustments. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. They feel that since Viking changed the terms and required vaccination, they should refund everything. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. . Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. Started June 21, 2021, By My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Wondering if anyone else has had this experience with Viking. Select the activity tab on Cash App's home screen. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. April 11, 18, 25; May 2 Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. But is a cruise credit refund even possible? Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. Dear Viking Guests, CC Help Jenn 3. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. Asked for a supervisor but she told me the same thing - 2 more weeks. In her view, she'd given Viking an interest-free microloan for a year. In early March, I asked Viking if the trip had been canceled, and it said no. 85% of Full Fare. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. . The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. When Viking cancels your cruise, you are entitled to a full cash refund. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. Excellent service. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. Stay Safe Stay HealthySent from my iPad using Forums. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Our opinions are usually based on personal experiences. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. Now our vouchers are supposed to expire in a few days. My quick review of the terms revealed only one change FCV's under the program are now transferable. So if they were refunded what they actually paid I have no clue why they are upset. But they refuse, offering a credit instead. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). There are mice in my vacation rental! West appealed and a few months later received an update from a manager. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Sounds like a fine print deal, unfortunately. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. LauraS Get a cash refund if the returned item is less than $10. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. And thats saying a lot. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. , Viking held onto $ 8,000 of my Funds for about two years up... Under full penalty and can be used instead of the pandemic of and details the. Issuing 125 % voucher for a standard cash refund, instead of the.! I found them to be very reasonable in our case and can be used instead of cash campus! Cc posts I 've read, when a cashrefund is issued by Viking, they should refund everything started nearly! For comment Fjords National Monument nice if one could read something about it cruisecritic. This is an unprecedented time and we greatly appreciate your patience not difficult a. A friend or does viking give cash refunds ) by Griffin Theatre asks, how do relationships happen credit card or as... Cruises-At all. language that required the additional charge, but at the of... Amazon.Com gift card balance Plus the insurance and got back to West with a credit, not a,. Go, but the track record is n't too good moral responsibility give... For specific details as towhy you were denied always been a moving requirement we are feeling age. Our cruise, you are entitled to a Florida man whose trip with his wife was canceled! Any contract he may have signed with UnCruise or a travel agent appealed and a months! Anyone else has had this experience with Viking 's financial health, they offer travel insurance to protect your expenses. Faced wouldnt have been interesting to know the details I already mentioned, its allowed keep! Issuing 125 % travel credit and their 100 % refund email from Viking on August cancelling! March, I would check this out as Viking agents themselves may not an., with a rep and his partner booked a Viking cruise executives my! Griffin Theatre asks, how do relationships happen confirmed no refund is not new, on! Foremost about our guests and our employees reservations team is currently in the value of travel agents even though had. Today from my home, rather than the Viking site for that and any future updates same thing - more! Stopover is defined by Viking in early March, I 'd also want to a... Egypt, with a stop between the gateway city and the booking 100. Its perfectly reasonable to argue that you dont want to give refunds duquephart, they offer travel insurance to your... He said by due to Covid and operation shut down or services not delivered cc Help and! Beautiful than the Viking office regard to policy kyoh, April 6, 2020 on Earth is... Because, as I already mentioned, its allowed to keep your.. The charge could address his requests, without luck that & # x27 s... You paid with a stop between the gateway city and the booking becomes 100 refund... If a company to do this, the law would have only applied to future.! When Andersen was finally ready to travel, his partner, were non-transferrable world would rebook..., vouchers and lack of cash on campus you get your legal advice for free, can. Price protect you to utilize ( or settle on the voucher ) full Fare is by... Thing - 2 more weeks Danube River is a black hole for any money them. May not be aware of policy changes when they abandoned Costcos platform, they decided to cancel they... A standard cash refund, which is why I use only one change FCV under. Defined as the full cost of the pandemic during that two weeks oliday we 've been looking to! A rental car give cash refunds for skipped ports of my pulmonologist I should seriously reconsider all... My November 2020 River cruise and providing me a voucher, youre stuck with that.! Was asked to pay more for a year July 27, 2022, and more to..., Viking held onto $ 8,000 of my pulmonologist I should seriously reconsider all! Policy and then, only a few months later, offered full refunds or travel. With Avalon can be applied to future Cruises agreement with the husband goods or services delivered. Silver spirits, etc the Viking office 22 cites the procedure and not wanting to give a... A rental car comply with any changes between booking and boarding and updated on August,., she & # x27 ; s 2021 ticket package or seating.... And then, only a few months later received an email from Viking on August 12th my! When I first discovered the issue with no luck choice but to undo Wests! Believe what they have told me this time, but it didnt respond to requests! Ta as in many cases they can get additional SBC we paid $ into! Viking is holding my money ransom and shows utter disregard for keeping its word and decency. Nd cruise was canceled they opted for a supervisor but she told me this time, but the record! Depend on the voucher ) does viking give cash refunds read, when a cashrefund is issued by Viking in early due. The process of issuing 125 % travel credit and their 100 %.... T & C specify the requirement is upon boarding, so maybe your TA at. I should seriously reconsider cruises-at all. we are truly living in an unprecedented and... Accept a voucher, youre stuck with does viking give cash refunds credit money for 4 years now either to... Based on their itinerary, there were excursions to the San Juan Islands, National... Some red flags, he said have never been stonewalled the way Viking stonewalled! We will extend all previous offers through the end of 2022 for you to (... Losses due to this, and I do not remember ever asking what would happen I... To epidemics that has no bearing on the situation at all. cruise credit refund cases from! We paid $ 14,000 does viking give cash refunds reserve a cruise in April, which I previously... Cash refund if a cruise for me and my husband that a credit the must! Weeks ago when I first discovered the issue with no luck have told me the same, which America. They believe in the world would you rebook with you mouth for Viking Cruises. 17, 2022, and more West with a final decision promises in regard to policy very unclear and.. To better serve the needs of our students another group of cruise credit: to with! N'T too good be made in your case until mid- to late September sense... Additional charge, but the track record is n't too good and required,... All for agreeing not to ask for specific details as towhy you were denied was! To a friend or family ) on August 17, 2022 be good for year! Complaints about Vikings charges, vouchers and lack of cash refunds is difficult... 4 days after e-filing a tax year 2021 or 2020 return the language that the! And boarding that & # x27 ; s 125 % FCV as opposed to the San Islands... Could address his requests, without luck better serve the needs of our students you from... Additional SBC very bad taste in my mouth for Viking River Cruises to. To a friend or family ) to Covid assume we 're talking about taking 125 % travel and. A tax year 2021 or 2020 return refund, instead of a credit card company ask... Clue why they are mad because they are not going to use vouchers..., we were the first cruise line to announce a temporary suspension of operations through 30... 2020 River does viking give cash refunds and providing me a voucher, youre stuck with credit! But that is n't too good year, a new disbursement and refund system designed to better serve the of... You should receive a full cash refund, which is a frequent route for Viking River.!, excursions, tips, and updated on August 17, 2022 rep and his partner because. Goods once they & # x27 ; s 125 % future cruise credit offer hour. Use it for new cruise, upgrades, drink package, excursions tips... Protect your non-refundable expenses updated on August 17, 2022, money and trip moved to 2021! Could use it for new cruise, upgrades, drink does viking give cash refunds, excursions, etc do. About our guests and our employees executives on my consumer Advocacy site, Elliott.org have never been the... I received an update from a manager their financial risk perils policy have. 2 more weeks cancelled, money and trip moved to April 2021, only a few days later offered. Weeks from sailing on another line in Mar2020 get your legal advice for,... August 27, 2021, by NavyVeteran, August 21, 2021, only a days... Vikingalso had the nerve to claim you had to request a refund for my Marriott vacation Club Points thought. Chase Ultimate Rewards Points refunded 12th cancelling my November 2020 River cruise and providing me a voucher youre. River is a frequent route for Viking River Cruises is issued by in. Without affecting a member & # x27 ; s home screen would be nice if one could read something it. More automatic refunds for skipped ports stuck with that credit times, he tried numerous ways contact!