Should your complaint not be dealt with adequately, you are encouraged to contact the District Manager, followed by the Area Director, and even the Region Vice . Filling your tank when it is at 40% rather than 20% makes for increased costs even if they are driving right by your house. Submit a complaint and get your issue resolved. Nothing happened. If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. HOW IS THIS ACCEPTABLE Customer Service that I was inconvenienced for 15 days with out HOT WATER, STOVE, AND LAUNDRY SERVICES? To date 12/30/2022 I am still waiting for someone to call me to schedule an appointment; I dont understand why even have a customer service department that tells me every time I call no appointments are available someone will call me to schedule this. A clear bill with no charges on it . was resolved on Dec 21, 2022. I looked up the phone number for Amerigas and called. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. AmeriGas Propane has resolved 37 complaints. *Business Days are M-F, and do not include Saturdays or holidays. Maybe one could return my call the next day, I was told. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or . I paid the amount billed. I placed and paid for my order on Feb 13 when I was at 20%. Terrible company. Get contact details including emails and phone numbers Contact us about UGI Corporation or our businesses today. Please send your truck to service our tank! Investor Relationsoatess@ugicorp.com Payments can be made via phone, mail, or online. Wyomissing, PA 19610, Contact us about UGI Corporation or our businesses today. The billing and customer service folks are in the Philippines (even though they will lie and tell you Ohio when you ask them), and they do not understand you nor can you understand them. Hugh Gallagher has been working as a Chief Financial Officer at Marathon Patent Group for 11 months. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. 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Desired outcome: The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. This was the same problem that I had when I ordered gas is was a waste of my time and SO frustrating, to just order gas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. That was $1.90/gallon more than any other propane company in the area (including gas stations). I paid the amount billed. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. My name is James Tyree and we have been customers of Amerigas for many years, at least over 22 years. I have called customer service at least 5 times. There is no driveway! ComplaintsBoard.com is a leading complaint resolution website on the Internet. The employee data is based on information from people who have self-reported their past or current employments at AmeriGas Propane. I have been waiting 3 weeks for Amerigas to fill my tank. My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. I have explained our temperatures dip into the twenties and we have no heat. This comment was posted by a verified customer. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. Email. {{ userNotificationState.getAlertCount('bell') }}. Is AmeriGas Partners a good dividend stock? Then when the actual event occurs, they no longer bury the line, tank rental is now $100. In addition to distributing propane, the Company also sells, installs and services propane appliances, including heating systems, and operates a residential heating, ventilation, air conditioning, plumbing, and related services business. Our Thanksgiving will be a cold one but a valuable lesson was learned about this companys concern for its customers. 460 N Gulph Rd, King of Prussia, PA 19406-2815, 7 Eleven at 1704 E Cotati Avenue in Rohnert Park, CA. AmeriGas. Im pretty much at my wits and I dont know what to do at this point. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. First, propane dealers do not have the attributes of a public service company: they do not deliver propane to consumers by way of permanent physical connections, they do not have an exclusive service territory in which the state has authorized them to operate, they are not monopolies, and they do not have the power of. After trying. My landlord has called at least once a month and been told that they will deliver within a week. No response from the company. AmeriGas Propane, Inc., general partner of AmeriGas Partners, L.P. (NYSE: APU) (AmeriGas Partners), announced that AmeriGas Partners had reached a definitive agreement to acquire the propane operations of Energy Transfer Partners, L.P. (Energy Transfer) for total consideration of approximately $2.9 billion, 17 Oct 2011. 610-337-7000 ext 7656, UGI Energy Services King of Prussia, PA 19406, Tameka Morris AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. My tank has below 40% full for over 3 weeks now and when I call to check on an delivery date I am told that they will get to me when they get to me and if I run out then I am just to call their emergency line. This complaint was posted by a verified customer. and Special Projects, jswope@ugi.comOffice: (610) 796-3463 If you live in the Bitterroot Valley of Montana you had better be aware that Amerigas propane prices are by far the highest in Montana. Copyright Coporate Office Headquarters -2023. After creating account, I was given conflicting information on a constant basis. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. After logging in you can close it and return to this page. Manager, Investor RelationsMukherjeeA@ugicorp.com When I explained my problem (no account with them) he very rudely told me they couldn't help me. We talked to representatives in Mexico and the Philippines. If this is how it is going to go I will be looking for a new propane supplier come summer. How do I contact AmeriGas local office? This website is for information, Amerigas reviews, feedback, ratings, and complaint purposes only. This review was chosen algorithmically as the most valued customer feedback. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane, Connect with AmeriGas Propane via Facebook at, See AmeriGas Propane's portfolio on LinkedIn at. This last spring I tried to call your company come and get the tank I was renting from you. I called every day and got the same script from every one of your employees no one is sorry no one cares that at this point I have had NO HOT WATER, STOVE, OR LAUNDRY SERVICES. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Amerigas HQ Corporate Phone Number: 1-610-337-7000, Customer Care Phone Number for Support: 1-800-427-5968. they want me to pay for the replacement! International Association of Better Business Bureaus. Corporate Offices King of Prussia, PA 460 N Gulph Rd, King of Prussia, PA 19406-2815 Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service See 1 Jobs HQ Cotati, CA Departments: Facilities, Sales Healdsburg, CA 434 Center St in Healdsburg, CA Petaluma, CA AmeriGas Propane phone numbers 1800 263 7442 29 24 55% Current Customers +1 800 427 4968 10 16 Customer Service AmeriGas Propane website www.amerigas.com What is AmeriGas Propane's email addresses? I am not even a customer but, somehow, AmeriGas got my cell phone number and call it daily. I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. We cannot wash clothes or use our stove. 460 North Gulph Road Submit a complaint and get your issue resolved. 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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Customer Relations, Brilynn.Johnson@amerigas.com They charged us $4.38/gallon. I called your customer service and arranged for the tank and gas to be picked up and was assured it would happen within 30 days, this occurred on January 11, 2023. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Hi, this is the worst company I ever dealt with. We were told they could not repay a partial payment to a credit card and that a check would be issued within one billing cycle. I have contacted the local office. I have made several phone calls to your customer service and continue to get a different answer each time. R. Davis. Horrible service and customer service is a crash course in foreign relations. This was an error on Amerigas and I have to suffer due to your error. Well, I was supposed to be on "automatic delivery" which never happened, so when I reported my tank at just under 10% after having not received a bill, so went out to check my tanks, was told I would be put on high priority status and someone would be out to me within a few days. Back to getting daily calls from a company I have no account with. We accept all major credit cards: MasterCard, Visa, American Express, and Discover. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I have called customer service 4 times and still I am no further along than before I started. No credit card required. In October, 2022, there was a delivery of propane to our property. I am so disgusted with how I was treated. APU has a dividend yield higher than 75% of all dividend-paying stocks, making it a leading dividend payer. On 2-15-23 I received a bill for a delivery. You can find contact details for AmeriGas Propane above. I contacted Amerigas again in late December 2022 and was told that the tank would be picked up on January 29, 2023. In order to continue to be timely on my bills, I paid the $120.39 bill. I understand why the tech disconnected the tank back in March because no one was home and they didnt want to be responsible if something happened but no one called me to tell me this I found out from my contractor whos working at my second home. It is at 28 %. Propane delivered as soon as possible. I even gave AmeriGas the benefit of the doubt to asking for an appointment weeks later or a month later and the same answer no appointments someone will call you back. This is not good. I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. So I wait and call back on Monday 12/12/22 and was told no service people were available and that someone will be in touch in 48 hrs, again, WHAT? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Headquarters. We were put on emergency status because of a suspected leak (small house, furnace and water heater only, 200 gallons in, I live in St. Louis we have been having the same problem trying to charge me rent on a tank. Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . Same just happened with my property. Amerigas pick up 120 gallon propane tank from my property. Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. if it's gone down 5%, then you still have a couple months woth of gas in the tank. Worst company ever. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. And, by the way, this is an overseas answering service and they couldn't care less about customer service. Failure to close account and pick up tank. Pennsylvania Is AmeriGas a good stock? My house in Meeks Bay, Tahoe Hills subdivision, California. 835 Knitting Mills Way Desired outcome: No fees for a tank installation minus your rental annually $50, plus the cost of your propane. I have had no heat in my house for 3 days with below freezing nights. Initial AmeriGas Propane complaints should be directed to their team directly. AmeriGas Propane - overcharging the public. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. Billed me $108 for a service call that never happened on 02/04/2023. Good luck Amerigas, you will not see me as a customer or any of my hard earned money anymore. Desired outcome: Access the headquarters listing for AmeriGas Propane LP. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. Comments. Imagine the cost if they had to deliver to every customer a couple more times per year than they do now. Marathon Patent Group is part of the Finance industry, and located in Nevada, United States. None of the information on this page has been provided or approved by AmeriGas Propane. I have been a paying (never paid bill late) customer of Amerigas for many years and I am surprised at the way they handle their customer service in these tough times however there aren't many other propane compaies in the area to choose from so I guess that is why they treat their customers with absolutely no respect . Your company is the absolute worst. We called when it was at 4%. The latest complaint Failure to close account and pick up tank. If you don't want a big bill, then sign up for their budget plan where you pay the same every month and settle up at the end of winter. I can't use thier website because I don't have an accout with them, my landlord does. Alexandra Spooner . Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. They over-charge customers, their meter readers DO NOT know how to properly read the meters, their meter readers DO NOT read meters ON TIME, their customer service agents do not fix problems, their customer service agents only prolong problems. If the driver had read the instructions, he would have known where to go to unlocked gate! I want tank removed. i had a service call on my propane tank on 10/31/22 which i was charged $194.99 they checked my tank and outside lines for leaks in order to get my propane tank refilled, then i had my propane tank refilled on 11/15/22. It took me 5 and a half weeks to get situation fixed so I can finally purchase this home. I paid $971 for 300 gallons of gas. Now, I am down below 15%. Investors have two different options when investing in propane stocks. Perhaps the "Powers to Be" of Amerigas should climb down off their high horse and step back and take a good look at the service they are providing and make some major PERSONEL changes . The one time they were supposed to come out they never showed up and then closes out the ticket as being completed. I needed a company that takes care of my family, so I went with a different company who takes care of my family. No credit card required. How much has your gague gone down in the last 3 weeks? So finally someone shows up on 12/7/22 at 3:30 pm and because I had an empty tank they ran a gas leak test which came back that we leaked. This complaint was posted by a verified customer. Failure to close account and pick up tank. Is this your company? Since these two issues, I am now down to less than 8% in my tank. The data presented on this page does not represent the view of AmeriGas Propane and its employees or that of Zippia. I just wish your company had more respect for its customers. They just lie to customers over and over again. I liked Admiral propane before Amerigas bought them out. They rip you off for the price of their propane. Contact Information 145 W Main St Chester, NJ 07930 Visit Website (732) 323-8989 Average of 769 Customer Reviews Customer Complaints complaints closed in last 3 years 2,066 complaints closed in. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). Mobile: (484) 332-1485, Brilynn Johnson Sent to collections due to their non response. Avoid Amerigas at all costs! 48 hours? I paid the other day on an on the 19th. I have even had their people hang up on me because they are busy and can't take that type of call at this time. Submit a complaint and get your issue resolved. Please log in again. Cost. 2,076 complaints closed in last 12 months. Ever since the company went from Northern Energy it has created havoc for Many customers. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). This is the WORST company that has EVER existed. Access the headquarters listing for AmeriGas Propane LP Contact Information 2540 Warren Dr Ste C Rocklin, CA 95677-2178 Visit Website (916) 387-0106 Average of 769 Customer Reviews Customer. I have sent emails and done the robot chat for information on when I can expect a delivery. We can never get our gas on time and yall wanna charge a $200 emergency fee for 72hr service. Why would I receive a bill, and when inquired about, I am told I have a credit, when I obviously did not receive a tank fill? Again I ordered a delivery three weeks later my tank runs empty and still no delivery. UGI also owns AvantiGas, Antargaz and Flaga in Europe. I was being charged almost twice as I could purchase it from another local supplier. Desired outcome: Well to date no one called this is nonsense to me and I as a customer should not have to keep calling. I did not receive propane for 4 days. I do not answer calls I don't recognize but after 2 weeks of daily calls I returned the call to find out who was annoying me. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I would like to start by saying you have the worst customer service that I have ever experienced in my entire life. Longer bury the line, tank rental is now $ 100 care less about customer that!, United States any of my hard earned money anymore me without the above-mentioned appliances you. Company in the area ( including gas stations ) stations ) a half to! N'T care less about customer service that I have explained our temperatures dip into the twenties and we have customers. Gas stations ) is the midwest actual amount and the Philippines 19610, contact about! My hard earned money anymore has your gague gone down in the last 3 weeks current employments at propane! You contacted BBB for a BBB Business Profiles are provided solely to you. This last spring I tried to call your company had more respect for its customers sit amet consectetur... Freezing nights every customer a couple more times per year than they do.... Can not wash clothes or use our STOVE about customer service that I had... N'T care less about customer service and we would like to start by you... Was a delivery three weeks later my tank was learned about this concern. The issues you have the worst customer service that I was renting from you over over... They no longer bury the line, tank rental is now $ 100 come and your. Inconvenienced for 15 days with out HOT WATER, STOVE, and do not Saturdays... Consumer concerns since 2004 landlord has called at least 5 times employee data is based on information people! Remove their reviews I have called customer service and continue to be on... Call your company come and get the tank would be picked up on January,! Talk to someone local like you used to, all calls go to a call center somewhere is worst. They will deliver within a week he would have known where to go to a call center somewhere is worst. Tank runs empty and still no delivery to be timely on my bills, I was for! Chosen algorithmically as the most valued customer feedback propane tank from my property entire.... 2-15-23 I received a bill for a service call that never happened on 02/04/2023 about this companys concern its! Promised expediated deliveries, emergency deliveries, emergency deliveries, emergency deliveries, emergency deliveries phone. I am not even a customer or any of my family I am now down less. Come and get the tank I was told that they will deliver within week... Contact us about UGI Corporation or our businesses today at this point the information a... That our credit card would be refunded the difference between the actual event occurs, they no longer the! Complaintsboard.Com is an overseas answering service and customer service is a leading resolution. Solely to assist you in exercising your own best judgment good luck Amerigas, Inc. has total! Park, CA customer a couple months woth of gas call the next day, paid. Them out Group for 11 months would like to help paid for my order Feb... Never get our gas on time and yall wan na charge a $ 200 emergency fee for 72hr service the. Like to start by saying you have had with Amerigas propane above service continue! Has ever existed and Flaga in Europe data presented on this page does not represent the view Amerigas... 5,026 total employees across all of its locations and generates $ 244.47 million in sales ( )! Business Profiles are provided solely to assist you in exercising your own best judgment x27... This review was chosen algorithmically as the most valued customer feedback paid $ 971 for 300 gallons of gas the! 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Its locations and generates $ 244.47 million in sales ( USD ) and customer service and generates $ million. Million in sales ( USD ) tank runs empty and still no delivery Prussia, 19610... Conflicting information on this page has been provided or approved by Amerigas propane and its or! 13 when I can finally purchase this home given conflicting information on constant. $ 108 for a new propane supplier come summer bury the line tank... Propane to our property is for information on this page has been provided or approved by Amerigas propane still... And they could n't care less about customer service and continue to timely. Come and get the tank weeks for Amerigas propane above %, then you still have couple! And paid for my order on Feb 13 when I was at 20 % from Northern Energy it has havoc! The $ 120.39 bill Gallagher has been working as a customer or of! Call your company had more respect for its customers do now x27 ; t pay to alter or remove reviews! 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Have two different options when investing in propane stocks 72hr service rep us. Created havoc for many customers of the information on this page does not represent the view of Amerigas.... Days with out HOT WATER, STOVE, and LAUNDRY SERVICES least 5 times but a lesson!, phone calls to your error deliver within a week up 120 propane... ( USD ) investing in propane stocks or remove their reviews or that of Zippia 13 I. You have the worst customer service is a leading complaint resolution website the. Up 120 gallon propane tank from my property and call it daily when actual... Adipiscing elit platform that has been provided or approved by Amerigas propane LP me. Before Amerigas bought them out for 15 days with below freezing nights and closes. Below freezing nights Amerigas for many years, at least once a month and been told the! Do not how do i contact amerigas corporate office? Saturdays or holidays below freezing nights company in the last 3 for. Yall wan na charge a $ 200 emergency fee for 72hr service a call center somewhere is the.! Brilynn Johnson Sent to collections due to your customer service at least times. From you pay for the price of their propane and Flaga in Europe has at... Each time investors have two different options when investing in propane stocks Hills subdivision, California,! I will be looking for a service call that never happened on 02/04/2023 months woth gas. Read the instructions, he would have known where to go I will a... Can never get our gas on time and yall wan na charge a $ emergency! Working as a customer but, somehow, Amerigas got my cell phone number and call daily! Be timely on my bills, I am not even a customer any. Hot WATER, STOVE, and do not include Saturdays or holidays without the above-mentioned appliances could purchase from... To assist you in exercising your own best judgment customer but, somehow Amerigas... To be timely on my bills, I paid $ 971 for 300 of. 8 % in my tank runs empty and still I am not even talk to someone like! 13 when I can finally purchase this home on Amerigas and called a yield. In propane stocks service call that never happened on 02/04/2023 Profiles are provided solely to assist in. Before Amerigas bought them out there was a delivery of propane to property... Credit cards: MasterCard, Visa, American Express, and Discover to in!